PRIVACY POLICY

Transcend Site Services ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Our registered address is 194 Manchester Road, Altrincham, WA14 5LD. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of personal data:

• Identity Data: Name, job title, and company name.
• Contact Data: Email address, telephone number, and postal address.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website and services.
• Communications Data: Any information you provide when contacting us via our enquiry form, email, or telephone.

We use the information we collect for the following purposes:

• To provide and manage our cleaning, construction support, and labour supply services.
• To respond to your enquiries and provide quotes.
• To comply with health and safety regulations, including maintaining CSCS, IPAF, and PASMA accreditation records.
• To send you service updates and marketing communications (only with your consent).
• To improve our website and customer experience.
• To comply with legal and regulatory obligations.

We process your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform a contract with you or to take pre-contractual steps at your request.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and maintaining safety records.
• Consent: Where you have given clear consent for us to process your data for marketing purposes.
• Legal Obligation: Processing is necessary to comply with health and safety legislation and employment law.

We do not sell your personal data. We may share your information with:

• Our subcontractors and operatives, where necessary to deliver services.
• Accreditation bodies (IPAF, PASMA, CSCS, SafeContractor, CHAS) for compliance verification.
• Our IT service providers and hosting partners who assist in operating our website.
• Legal and regulatory authorities, where required by law.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically:

• Enquiry data: 2 years from last contact.
• Contract and project data: 6 years after project completion (in line with limitation periods).
• Health and safety records: As required by the Health and Safety at Work Act 1974 and associated regulations.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where applicable).
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@transcendsiteservices.co.uk.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@transcendsiteservices.co.uk
• Phone: 0161 511 6658
• Address: 194 Manchester Road, Altrincham, WA14 5LD

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.